Customer Retention Specialist - Field Canvassing
Join Astra Credit Companies as a Customer Retention Specialist and play a pivotal role in driving customer satisfaction and business growth in Bali's dynamic market. This field-based position offers an exciting opportunity to engage directly with customers, promoting our products and services while ensuring their needs are met. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the heart of Bali's vibrant community, working closely with local businesses and customers to build lasting relationships.
As a Customer Retention Specialist, you'll be responsible for implementing and executing customer retention strategies, ensuring that our valued customers continue to choose our services. You'll work closely with the sales team to understand customer needs and preferences, and you'll use your field canvassing skills to visit customers, gather feedback, and provide personalized service. This role is perfect for someone who thrives on building relationships and wants to make a tangible impact on customer satisfaction and business growth.
📋 Tanggung Jawab Pekerjaan
- Conduct field canvassing to visit and engage with customers, promoting our products and services.
- Gather customer feedback and insights to inform retention strategies.
- Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
- Collaborate with the sales team to understand customer needs and preferences.
- Implement and execute customer retention strategies to drive business growth.
- Monitor customer interactions and identify opportunities for improvement.
- Provide personalized service to customers, addressing their concerns and ensuring their needs are met.
- Stay up-to-date with industry trends and best practices in customer retention.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 2 years of experience in customer service, sales, or a related field.
- Strong communication and interpersonal skills.
- Excellent field canvassing and presentation skills.
- Familiarity with CRM software, such as Salesforce or HubSpot.
- Ability to work independently and as part of a team.
- Proficiency in Indonesian and English.
- Valid driver's license and reliable transportation.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang